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Company Culture

Company Culture

Changsha Shenxiang Universal Machine Co., Ltd insists on the corporate culture of “Essence of refinement-oriented, innovation as soul, pursuing excellence,corporate thriving and nation prosperous”, innovates constantly based on customer's demands and develops new products with high added value and high technical content unceasingly. Besides, Shenxiang has created the highest technical advantage in China in column mill and grinding mill fields. We aim to provide competitive products and services for power plant, mine and other customers, improve customer's recognition degree and reputation continuously and create maximum values for customers.

The sole reason for the existence of Shenxiang is to serve customers and customer's demands are the motive power for our development. For marketing service mode, we insist on the tenet of “to prosper customers is to prosper ourselves”, regard the principle of “value-leaded and win-win service”, bring in advanced concepts taking the lead in industry, such as service commitment, quality tracing and user concerning etc. and offer complete equipment solutions to customers at first time. Humanized and just-in-time high-quality service wins public praises and improves corporate brand value. At present, our products have been sold abroad and have covered more than 20 countries and regions.

On the basis of construction of sales service network system covering the whole country, Shenxiang Machine takes “honesty oriented and quick service” as philosophy and improves the level of after-sales service. The service commitment of regular door-to-door service within one year, initiative maintenance service within three years and maintenance and repair within five years ensures customers' service demands, makes the contact with customers get close and greatly improves customer satisfaction.

The strategic objective of Shenxiang Machine is to “create a multidisciplinary and multi-industry hi-tech corporation, become a high-end equipment manufacturer with core technology, absolutely leading international competitiveness and sustainable development, accelerate internationalization and try the best to build a world-leading enterprise, evergreen enterprise and industrial leading enterprise incrushing & grinding industry.